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A ton of tools help you observe your environment and maybe half a ton help you route things and deduplicate them. But there's hardly anything out there that actually fixes your environment. That's the reason we need automation in production ops today.
Availability for the 4 nines is equivalent to only 4.4 minutes of downtime in a month. Here are 3 challenges that keep people from meeting customer expectations for service availability.
When designing reliable systems, you need to look at correlated events and their downstream impacts, the time it takes to repair them, and the breadth of the system being applied to.
It's not some other team's job to keep your service up. Just like it's not some other team's job to fix your bugs or make sure that your system doesn't have vulnerabilities. We all have to own it. That is what a culture of reliability requires.
I know I should apply continuous improvement to operations. But where do I start? See how our free Incident Insights tool helps you remove noise and increase signal, making your team more productive and reducing costs by decreasing toil.
Since we’re all sitting on similar infrastructure, if someone solves an issue, everyone should be able to benefit from it. That’s one of the ways we help our customers to save time, reduce errors, and get to a four 9’s SLA.
In any company, 50-80% of the alarms are noisy. Employees get trained to snooze these alarms – which isn’t always the right thing to do. Wouldn't it be better if you could easily see which are your top issues each week, and which alarms might be set incorrectly?
I deeply believe in making things 1% better each and every week by improving the performance of the software I've been responsible for and keeping my services up. Let’s talk about bringing continuous improvement to operations.
Because it's less expensive and quicker for passengers, Southwest operates on a point-to-point model. Any disruptions in one route affect the entire chain. But to engineer a reliable architecture, you need to balance cost versus reliability in an economically constrained way.
Learn step by step how to setup Shoreline's Incident Insights so that you can pinpoint the top causes of incidents, measure team health, and use trending data to drive continuous improvement. Get up and running in 2 minutes.
