Resources and insights

Observability is NOT an end in itself. See why observability without action is just storage and learn how engineers can avoid falling into this trap.

I know I should apply continuous improvement to operations. But where do I start? See how our free Incident Insights tool helps you remove noise and increase signal, making your team more productive and reducing costs by decreasing toil.

In any company, 50-80% of the alarms are noisy. Employees get trained to snooze these alarms – which isn’t always the right thing to do. Wouldn't it be better if you could easily see which are your top issues each week, and which alarms might be set incorrectly?

A ton of tools help you observe your environment and maybe half a ton help you route things and deduplicate them. But there's hardly anything out there that actually fixes your environment. That's the reason we need automation in production ops today.

Twitter’s recent outage highlights the dangers of errors and staff shortages. Safeguard your business by implementing automated reliability solutions.

We asked the Shoreline team what predictions they have for cloud reliability in 2023. Here’s what we learned about cloud adoption, automation, and more.

We get it, incident data is difficult to read. Dive into three different and effective ways to categorize and filter your data to gain actionable insights.

Ticketing data is messy. This new, free tool allows leaders to contextualize data to understand what issues occur most frequently and how long they take to resolve.

Automation takes us too much time. We're way too busy fighting fires to think about it. The problem with this approach is that 48% of incidents are straightforward and repetitive. Don't have people fix them manually. Teach the computer how to do it.

Automation is risky. Errors in the remediation code could worsen an outage. While that’s true, we also know that human error causes 5x more incidents than automation. You can fix code. You can't fix people.