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What is Shoreline?
How Shoreline works
Connect your observability tools and then let Shoreline find incident patterns and generate runbooks. Turn these runbooks into automations with one click. Now you’ve automated on-call for your stack, app, and service.
- Instill best practices with AI
- Shoreline's AI engine identifies incident patterns and generates runbooks that debug and repair your software. Instead of a chaotic incident response, you’ll always know your top problems and how to fix them.
- Increase resiliency, availability, and customer satisfaction
- Your customers demand a service that is reliable and fast. Shoreline’s automated diagnostics pinpoint the issues across all of your different systems in seconds, reducing MTTR and increasing availability.
- Operate safely, securely, and in compliance
- For companies grappling with SOX, FedRamp, or other compliance obligations, Shoreline offers a solution for controlled production access, with advanced access control, audit, and approvals capabilities.
Instill best practices with AI
Shoreline's AI engine identifies incident patterns and generates runbooks that debug and repair your software. Instead of a chaotic incident response, you’ll always know your top problems and how to fix them.
- Automatic runbook generation.
- With a click, Shoreline leverages machine learning to evaluate your tickets and automatically creates a runbook that is self-documented, parameterized, and compatible with your cloud of choice. Edit the runbook using copilot-style features such as text to command generation and cloud translation.
- Library of runbooks.
- Shoreline has an ever growing library of pre-built and validated runbooks for common software such as Kubernetes, Kafka, Nginx, and MySQL. With one click, clone these runbooks and then adapt them with your custom commands. You can also upload your existing runbooks to your private library and convert them into automations.
- On-call analytics.
- Feed Shoreline’s incident analysis algorithm with on-call data from PagerDuty, OpsGenie, and ServiceNow to surface your top opportunities to improve production operations in a weekly report. This report breaks down service and individual on-call performance by incident frequency, MTTA, and MTTR. Turn any incident pattern into a runbook with a single click.
Increase resiliency, availability, and customer satisfaction
Your customers demand a service that is reliable and fast. Shoreline’s automated diagnostics pinpoint the issues across all of your different systems in seconds, reducing MTTR and increasing availability.
- Automatic detection and repair.
- Shoreline extends your observability tools — as soon as an issue is detected, Shoreline captures all of the diagnostics needed to root cause the issue automatically. For routine incidents, repair steps can be automated as well.
- Cloud interoperability.
- Whether you prefer agent-based or agentless approach, the Shoreline platform offers optimal flexibility making incident resolution much faster and more reliable. Simplify service management -- you can port from AWS, Azure, and GCP, for Kubernetes and VM-based platforms.
- Robust fault tolerance.
- Take advantage of the fault-tolerant execution system that ensures uninterrupted control of your environment — even during network outages.
Guardrails, auditing, SOPs, and fine-grained access control
Operate safely, securely, and in compliance
For companies grappling with SOX, FedRamp, or other compliance obligations, Shoreline offers a solution for controlled production access, with advanced access control, audit, and approvals capabilities.
- Eliminate unauthorized access
- Shoreline is an access layer for your production system, incorporating standard operating procedures (SOPs), audit trails, and fine-grained access control.
- Full audit logging
- A unified audit log ensures compliance and helps satisfy stringent regulatory requirements such as SOX, FedRamp, and financial services.
- Fine-grained access control
- Manage permissions for individual users and groups for select actions or runbooks. Enable multiple teams to use Shoreline's AIOps platform without impacting each other.
- Approvals and blast radius control
- Create approval rules to get a second set of eyes on critical operations. Easily restrict if, when, and how often Shoreline and its users can execute actions on your systems.