“My ticketing data was imported in a few moments, and within 30 seconds, I was seeing noisy alarms to turn off, monitor thresholds to change, and repairs to automate.”
Director, Site Reliability

Filter noisy, high volume data

Ticket data (tags, titles, descriptions) is noisy, categorizing hundreds of issues by hand is exhausting. Shoreline does it for you.

10 Pre-built analytics

Analyze your incidents by teams, services, mean time to acknowledge (MTTA), mean time to repair (MTTR), and incident type.

Weekly email summaries

Get regular updates right in your inbox so that you can drive the next thing to improve on-call and customer experience.

Get up & running in 2 minutes

  1. Sign up with email or Google
  2. Connect your ticketing system: PagerDuty (Coming soon: Opsgenie, ServiceNow, ZenDesk)
  3. Configure and refine automated categorization

Pinpoint the top causes of incidents

Shoreline uses machine learning to identify patterns in your incidents then calculates the number of incidents, MTTA, MTTR, and average priority level. Do particular types of incidents cause more toil or more degraded service? Are the alarms set correctly?
“Production incident data is criminally undervalued, and even those involved in incidents generally can be suspicious of it. Shoreline’s Incident Insights work is a great way to start looking at patterns in what’s happening in your incidents, and start getting some larger value out of them.”
Niall Murphy
SRE and engineering leader at Amazon, Google, & Azure. Author Google SRE Books.

Measure team health

Understand how on-call is affecting each of your teams and engineers. Are certain teams or engineers getting overloaded? Are some services creating bottlenecks in MTTR? How does the average number of incidents per team compare?

Use trending data to drive continuous improvement

Identify trends across your teams, services and incidents. Is MTTR improving or deteriorating over time? Are you actually reducing toil? Have you been able to eliminate some of the top causes of incidents?

Your data is safe with us

Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Learn more about Shoreline’s platform

Ready to dig deeper? Explore our platform