Information we collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
If you do not provide your information when requested, you may not be able to use our website if that information is necessary to provide you with our website or if we are legally required to collect it.
A. Information you provide to us
Contact Information. When you sign up to receive our newsletter or participate in our surveys, we ask you for your name and email address, along with any other information you elect to provide us.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us for support, we may receive your name, email address, phone number, the contents of your message or attachments that you may send to us, and other information you choose to provide.
B. Information we collect when you use our website
Device information. We receive information about the device and software you use to access our website, including internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage information. To help us understand how you use our website and to help us improve it, we automatically receive information about your interactions with our website, like the pages or other content you view, the searches you conduct, and the dates and times of your visits.
Information from cookies and similar technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website.
Please review your web browser’s "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the website, you may not be able to utilize the features of the website to their fullest potential.
How we use the information we collect
We use the information we collect from or about you or your devices:
- To provide, maintain, improve, and enhance our website;
- To communicate with you, provide you with updates and other information relating to our website, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest to you;
- To de-identify or aggregate information collected through the website and use it for any lawful purpose.
- To find and help prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How we share the information we collect
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our website.
Analytics partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As required by law and similar disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the website.
Merger, sale, or other asset transfers. We may disclose and transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent. We may also disclose information from or about you or your devices with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
We make reasonable efforts to protect the information we collect from or about you or your devices by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of such information.
Our website is hosted in the United States and intended for visitors located within the United States. If you choose to use the website from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the website. By providing any information, including personal information, on or to the website, you consent to such transfer, storage, and processing.
Update your information or pose a question
If you have any questions, comments, or concerns about our processing activities, please email us at firstname.lastname@example.org or write to us at 255 Shoreline Dr, Suite 315, Redwood City, CA 94065.
Last updated: 1/13/2020