Database Offline (SQLServer)

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This incident type refers to a situation where a SQLServer database goes offline, which can potentially cause disruptions in software or applications that rely on it. The incident is triggered by a monitoring system that detects the database's state is not available. A prompt response is necessary to resolve the issue and prevent any adverse impact on the system.



Check if the SQL Server service is running

Check the connection to the server

Check if the database is online

Check the SQL Server error log for any issues

Restart the SQL Server service

Database configuration issues: Incorrect configuration of the SQLServer database can cause it to go offline. This could be due to changes made to the database that are not compatible with its current configuration.


Check the server hosting the SQLServer database to ensure that it is running correctly and all services are operational.

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