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Shoreline Software Launches Free Tool to Organize and Analyze Incident Ticketing Data Automatically

During AWS re:Invent 2022, Shoreline Software announced its Incident Insights solution, a free, AI-powered tool intended to help CloudOps teams analyze their incidents.

Shoreline, which announced the general availability of its platform on Amazon Web Services, Microsoft Azure and Google Cloud earlier this year, is intended to improve availability for cloud-hosted applications and servers while helping out site reliability engineers. There are many companies out there that can help with Day-2 operations, but most will help with observability and incident management, routing something to someone else, according to Anurag Gupta, Shoreline CEO. That’s the area in which Shoreline Software believes it has a novel solution.

Gupta discussed those solutions, along with a new free tool it recently launched in a conversation with theCUBE industry analyst John Walls at the AWS re:Invent 2022 Global Startup Program, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s live-streaming studio.

“This is intended to provide them that visibility,” Gupta said. “One of our very first customers was doing the beta test for us on it. He used to tell us he had about 100 tickets, incidents, a week. He brought this tool in, and he had 2,100 last week. And it was all these false alarms.” This customer proceeded to file Jiras, bug tracking tickets, to change thresholds or cancel alarms forever, he added.

Read the full article by Ryan Stevens on siliconANGLE to learn more and watch the complete video interview.