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On-call cloud operations cost organizations an average of $2.5 million per year

The biggest opportunity to improve on-call productivity is by reducing incident escalations, which account for 78% of on-call time, according to a new report from Dimensional Research and

TechRepublic covered the release of's 2022 Market Research: Benchmarking Production Operations Report. The report highlights a number of challenges and opportunities for the cloud operations industry, maintaining that even though organizations are spending millions of dollars per year on on-call operations, they continue to suffer major outages that impact customer and employee productivity.

The coverage goes into listing some of the data insights uncovered by the Dimensional Research survey such as how 97% of organizational leaders said they prioritized cloud reliability yet companies faced several major impediments to improving reliability.

Check out the full story covered by Esther Shein in TechRepublic.