We want to minimize the number of events we respond to, but when they do occur we need to be thoughtful about how we manage them to learn as much as possible and prevent repeats.
For first-time events, the goal is to maximize learning, and for repetitive incidents, the goal is to build automations that extinguish them for good. John and Anurag will compare notes and talk about how they've built organizations that learn from incidents in order to prevent them entirely.
What you'll learn
- Is automation a replacement for incident management, or do you need both?
- How is your entire organization learning from incidents and codifying those learnings to prevent those incidents from happening again?
- Where and how do you start automating your production incidents?