Runbook

Apache URL Redirection Loops Detected.

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Overview

This incident type relates to the detection of URL redirection loops in Apache web server instances. A URL redirection loop occurs when a client request is redirected to a URL that eventually redirects the client back to the original URL, resulting in an infinite loop. This can cause performance degradation and impact the availability of the web server. Detection of such loops is important to prevent such issues and ensure proper functioning of the web server.

Parameters

Debug

Check if Apache is running

Check Apache error logs

Check Apache access logs

Check Apache configuration for any redirect loops

Check if DNS is resolving correctly

Check if the URL is redirecting to the correct location

Check the HTTP status code

Repair

Implement 301 redirects instead of 302 redirects for permanent URL redirections to prevent loops.

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