Runbook

Airbyte Connection Issues

Overview

Airbyte Connection Issues refer to incidents that involve difficulties in establishing or maintaining connections with the Airbyte platform. This can happen due to various reasons such as network connectivity issues, configuration problems, or software bugs. As a result of these issues, users may experience interruptions in data synchronization and transfer, which can impact their workflow and business processes. Resolving these incidents requires troubleshooting by software engineers and may involve changes to the system configuration or software updates.

Parameters

Debug

Check if Airbyte pods are running

Check pod logs

Check pod events

Check if Airbyte service is running

Check service endpoint

Check network policies

Check cluster-level network policies

Network connectivity issues: Airbyte requires a stable internet connection to establish and maintain connections with the data sources and destinations. Any disruptions in the network can cause connection issues, leading to incidents of this type.

Repair

Restart services: Restart any relevant services that are involved in the Airbyte connection such as the web server or the database server. This can help reset the connection and resolve any temporary issues.

Learn more

Related Runbooks

Check out these related runbooks to help you debug and resolve similar issues.