Incident Insights for SRE

“My ticketing data was imported in a few moments, and within 30 seconds, I was seeing noisy alarms to turn off, monitor thresholds to change, and repairs to automate.”

Director, Site Reliability

Purpose-built for SRE

Site reliability engineers (SRE) strive to implement best operational practices. With Incident Insights, you can diagnose outages, determine root cause, and correct errors, without any spreadsheets or scripts.

Pre-built SRE dashboards and reports

Level up your SRE practice by analyzing your on-call incidents. Drill down by team or service to understand mean time to acknowledge (MTTA), mean time to repair (MTTR), and 20 other key metrics.

Filter noisy, high volume data with AI

Ticket data (tags, titles, descriptions) is noisy, categorizing hundreds of issues by hand is exhausting. Shoreline does it for you with automated SRE on-call reports built with AI.

Get up & running in 2 minutes

Sign up with email or Google
Connect your ticketing system: PagerDuty or Opsgenie
Configure and refine automated categorization and analysis

Self-guided demo

Identify top incidents

Shoreline uses machine learning to identify patterns and group your incidents. It calculates the number of incidents, MTTA, MTTR, and average priority level per incident group. Use our SRE reports to identify incidents that cause more toil or highlight degraded services, and correct alarm thresholds.

“Production incident data is criminally undervalued, and even those involved in incidents generally can be suspicious of it. Shoreline’s Incident Insights work is a great way to start looking at patterns in what’s happening in your incidents, and start getting some larger value out of them.”

Niall Murphy

SRE and engineering leader at Amazon, Google, & Azure. Author Google SRE Books.

Measure team health

Understand how SRE on-call is affecting your teams with Incident Insights. Are certain teams or engineers getting overloaded? Are some services driving up MTTR? How does the average number of incidents per team compare?

Use SRE analytics to drive continuous improvement

Track golden metrics, create a dashboard, and establish SRE best practices with Incident Insight’s operational efficiency report. Identify trends across your SRE teams, micro-services and production incidents. Is MTTR improving or deteriorating over time? Are you actually reducing toil?

Your data is safe with us

Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Free Automated reporting for SRE.