Incident Management Automation Report from 451 Research

New tools aimed at simplifying the remediation of incidents offer developers automations to continuously monitor and repair incidents, as well as notebooks that empower support staff and on-call teams to resolve issues safely without escalation.
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New Tools Simplify Incident Remediation

Research Director Henry Baltazar from 451 Research noted that "in our VotE: Storage, Data Management 2022 study, 30% of respondents lost over $1 million as a result of their most recent outages." In this report, he covers Shoreline’s Incident Automation platform and solutions, and highlights the recent success of two of Shoreline’s customers, a leading Data Science platform vendor and a Fortune 500 company in the gaming industry.

In his discovery, Henry Baltazar, found that many organizations are facing several key problems that stall automation efforts, including:

  • Long development time for automations
  • False positives flooding logs
  • Complex environments running on a mix of containers and VMs and spread out across multiple clouds

Shoreline helps overcome these issues, and offers prebuilt open-source automations that detect and eliminate incidents and interactive notebooks that enable on-call engineers to resolve incidents without escalation.

"With multi-cloud environments becoming more prevalent, automation and developer-level tools that can monitor and repair cloud and on-premises environments will be required.”
Henry Baltazar, Research Director at 451 Research


About Shoreline

Shoreline is helping software engineers and site reliability engineers take the toil out of on-call. We make it easy to debug new issues in the moment and then automate them away forever. Shoreline runs across clouds, VMs, and containers and lets you manage your fleet as if it were a single box. Shoreline is working with large and hyper-growth companies like Dataiku, Domino Data Lab, TigerGraph, and Incorta.

Shoreline gives users a path to automation with a CLI for debugging and immediate issue resolution. Shoreline allows users to capture a debug and repair session in a Jupyter-style notebook built for on-call. Then, share notebooks with your entire team to safely fix issues using a list of pre-approved repair actions. Finally, when you are confident that you have precisely matched the repair action to the alarm, you can automate away common issues permanently.

Shoreline provides many pre-built automations, called Op Packs, that any customer can use. Shoreline is offering the JVM Op Pack for free so that users can eliminate JVM memory issues permanently.

Trusted by industry leaders

Modern businesses are powered by fleets of servers that are increasingly hard to operate, but customers expect 100% availability.
Dr. Jay Yu
VP Product and Innovation and
GM San Diego Innovation Lab
"If you need to manage a multi-cloud fleet, Shoreline is your best answer."
Niall Murphy
SRE and engineering leader at Amazon,
Google, and Azure. Author Google SRE Books
“Shoreline is not just a production debugging tool, it helps you make your whole team better.”
Paul Lewis
Senior Site Reliability
Manager at Domino
Shoreline actually allows our SRE team to fix a problem before it causes a 3AM wake-up call.”

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