In this article, Ashley Stirrup, COO of Shoreline, shares annual Cloud Infrastructure Incidents data from our 2022 Benchmarking Production Operations Report, conducted by Dimensional Research, and his recommendations on how to fix production operations issues.
Our survey respondents reported an average of 8.7 major incidents that occur annually. These major incidents are categorized as any incident that directly impacted business outcomes such as customer experience or employee productivity.
Now that we understand the prevalence of incidents, it’s time to focus on solutions to help prevent and manage incidents when they do occur. This represents a huge area of opportunity for production operations teams.
In a world where it's simply not sustainable to scale your on-call and DevOps team to match the complexity of your environment, productivity improvements are the only logical solution. With a more productive and future-focused team, organization's can then look to proactively eliminate the root causes that lead to major incidents and create tools that shorten time to resolve both major and minor incidents.
At Shoreline, our goal is to help production operations teams improve productivity and tackle these very tasks. We've created a Cloud Reliability Platform that makes it easy to search across your entire infrastructure to find, diagnose, and automate the repair of issues to reduce the risk of major outages and improve team productivity.
To learn more, read the full article at VMblog.com.